26 April 2013

50 GAs Excelled in "Anti-Red Tape Act"

Red Tape
Republic Act No. 9485, also known as the "Anti-Red Tape Act of 2007", requires all public offices to set up their respective service standards, called the Citizen’s Charter. These standards are to be posted at the main entrance or at the most conspicuous space of their offices. The Act also provides that "all offices and agencies providing frontline services shall be subjected to a Report Card Survey".

In compliance to this, the Civil Service Commission (CSC), in partnership with the Development Academy of the Philippines (DAP), developed the Anti-Red Tape Act Report Card Survey (ARTA RCS) in 2010 and has been conducting the annual ARTA RCS since then. The survey is intended to obtain feedback on how the agencies follow the provisions in their Citizen’s Charter, obtain information or estimates of hidden costs incurred by clients in accessing frontline services, and rate agency performance in relation to frontline service delivery and fulfilment of provisions of the ARTA, its Implementing Rules and Regulations (IRR), and Administrative Order No. 241.

Results of the 2012 ARTA RCS showed that more than half or 51.59 percent of the 599 agencies surveyed received a Good rating in the Report Card Survey with 50 agencies or 8.35 percent marked Excellent,namely:
  • Department of Foreign Affairs (DFA) Clark Satellite Office
  • Department of Health (DOH) in Ozamis City
  • Land Registration Authority (LRA) in Daet, Camarines Norte
  • Eleven Revenue District Offices (RDO) of the Bureau of Internal Revenue (BIR)
  • Thirteen branches of the Department of Trade and Industry (DTI)
  • Two branches of the Home Development Mutual Fund (HDMF)
  • Six regional offices of the Land Transportation Office (LTO)
  • Thirteen branches of the Philippine Health Insurance Corporation (PhilHealth)
  • Two regional offices of the Social Security System (SSS).
These offices will be conferred a Citizen’s Satisfaction Seal of Excellence Award by the CSC for demonstrating excellent public service as rated through the RCS. An awarding ceremony will be held by the CSC Regional Offices in their respective regions to grant merit to offices that met the criteria for excellence.

In February 2013, the CSC has started distributing the 2013 ARTA RCS questionnaires to cover 846 government offices all over the country, with 30 respondents each. Total budget allocated for the survey is PhP 6,556,500. The results of the survey are scheduled to be released in December 2013.

The 2013 ARTA RCS has been granted clearance through the Statistical Survey Review and Clearance System (SSRCS), a mechanism formulated by the National Statistical Coordination Board (NSCB) through Memorandum Circular Nos. 04-88 and 04-95 to ensure sound design for data collection, minimize the burden placed upon respondents, effect economy in statistical data collection, eliminate unnecessary duplication of statistical data collection, achieve better coordination of government statistical activities, and inform the private sector and the public in general that a government survey operation has passed clearance and enjoin their cooperation in the conduct of the said survey.

All government agencies are thus enjoined to respond to the 2013 ARTA RCS.